Ctk99's Privacy Policy —
Your Data, Your Control

Welcome to ctk99's Privacy Policy. ctk99 (referred to hereinafter as "we" or "the Platform") places the highest priority on protecting your personal data. This privacy policy applies to users in Bangladesh and all other regions.

By using our website or app, you are considered to have accepted this privacy policy. This is in conjunction with ctk99's Terms and Conditionsapplies jointly with. If you disagree with any part of this policy, please stop using ctk99.

This privacy policy is written in plain language so you can understand it easily. Without any complex legal jargon, we tell you straightforwardly — exactly what ctk99 does with your data.

Under ctk99's privacy policy, we only collect the information needed to provide you with the best service. The full list is outlined below:

Ctk99's privacy policy ensures that each of the above data categories is used only for its stated purpose. No unnecessary personal information is collected.

Ctk99 collects information in several ways. Each method is fully transparent and based on your consent:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting customer support.
• Automatic Collection: Data collected through cookies and log files during your use of our platform.
• Payment Providers: Transaction-related information generated upon completing a transaction via Mobile Banking, Nagad, or Rocket.
• Third-Party Verification: From approved providers for identity verification as part of the KYC process.

Under ctk99's privacy policy, your data is used only for the following purposes:

• To create your account, verify your identity (KYC), and ensure secure login.
• To process deposits, withdrawals, and other financial transactions.
• To deliver betting and gaming services without interruption.
• To provide bonuses, promotions, and VIP benefits.
• To accurately respond to customer service inquiries.
• To prevent fraud, money laundering, and unauthorized access.
• To comply with legal and regulatory obligations.
• To improve and personalize the platform's services.

We do not use your data for third-party advertising or marketing. Any promotional messages from ctk99 are sent directly through our own platform or via SMS — never through a third party.

The most important aspect of ctk99's privacy policy is that we never sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Providers: Minimum information required to process transactions via Mobile Banking, Nagad, or Rocket.
• KYC Provider: Documents submitted via secure channel for identity verification.
• Legal Authorities: In response to a lawful legal request from the Government of Bangladesh or a court order.
• Security Partners: Security service providers that help detect and prevent fraud.

In the event of a change to ctk99's business structure, acquisition, or merger, users will be notified in advance and given the opportunity to accept the new entity's privacy policy.

Ctk99 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser. The following types of cookies are used in accordance with ctk99's privacy policy:

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, or settings.
• Analytics Cookies: To understand which pages are most visited — using fully anonymized data.

You can disable non-essential cookies at any time through your browser settings. However, some features may not function correctly as a result.

Ctk99 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for up to 5 years as required by law.
• KYC documents — retained for up to 5 years after verification.
• Customer service conversations — 2 years after resolution.
• Cookie and session data — deleted at the end of the session or after 30 days.

Under ctk99's privacy policy, you have the following rights regarding your personal data:

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted beyond what is required by law.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Restrict Processing: You may request that data processing be restricted under certain circumstances.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, contact us at [email protected] — we will respond within 30 business days.

Ctk99 uses industry-leading technology to protect your information. At the core of our privacy policy is a combination of technical and organizational security measures:

• All data transmission is secured with 256-bit SSL/TLS encryption.
• Data at rest is stored with AES-256 encryption.
• We recommend keeping Two-Factor Authentication (2FA) enabled on your account.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can access your data.
• We commit to notifying users within 72 hours in the event of a data breach.

Ctk99 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. Registered members will be notified of any significant changes.

Continued use of ctk99 after an updated policy is published will be considered acceptance of the new Privacy Policy. Please check this page regularly.